Factord affecting employees' job performance and its impact on the productivity

1. Introduction

1.1 Background:

For any company to be successful in their field they need to emphasize upon employees’ performance and ways through which the job performance can be increased. In any organization employees are the most crucial useful part of it, for the firm to operate smoothly and efficiently an employee’s participation is a must. The employee can lead an organization to success through efficiently completing the tasks given to them while achieving organization goals. There are multiple factors through which an organization can have an influence on the job performance that can be motivation, teamwork, communication and many more. Currently, many organizations are concerned with high job performance and high productivity however, these organizations are working towards these factors in order to impact the job performance. In a service industry like that of a packaging industry staff members that are motivated and encouraged delivers better quality product services that will lead to a satisfied client. Through this the organizational goals are achieved by the employees. To measure the good job performance of the employees the companies should implement performance evaluation practices to enhance their capabilities to determine the ‘good’ employees and the ‘bad’. This will indicate that which employee can influence the organizational performance through h/her self’s job performance (Diamantidis & Chatzoglou 2018). Thus, the companies should make sure that there are some opportunities for the employees to increase their job performance through some incentives as this will only benefit the organization’s productivity.

1.2 Industry Partner:

The industry partner for this research report is Access Industries for the Disabled Ltd. This company is a secondary pharmaceutical packaging firm that offers its services to various multinational companies along with worldwide brand. It is a registered non-profit firm offering support to approximately two hundred and fourty disabled or support labors for the society and economic contribution. The company has been operating in the market for seventy years now that is since the year 1949. Access Industries’ branches are located in Seven Hills, Erskine Park and Horsley Park in Sydney with a five hundred employees working under it. To guide the supported labors and to retain the high quality services skilled trainers are hired to train the employees. In the company my position is of a casual production operation in other words a packer. The company offers packaging services to other companies and firm. Access works for Procter & Gambler (P&G), there products that are packaged by this company are Oral B, Olay, Metamucil and etc. Every single product is packaged by a team of workers, every worker has to work in a team. The company emphasizes on teamwork instead of individual-level tasks, each and every commodity has an hourly aim. For examples, if two hundred piece of Olay cream is to be packed by one person and there are six workers in a team so in an hour a team must pack twelve hundred piece of Olay cream. Any one of the employees is either slow or quick it might impact the whole team performance that will ultimately influence the organizational performance.

1.3 Research Problem:

Access Industries is a packaging industry that offers its services to many global brands, the main service of this company entails to pack commodities or goods of the brands. The staff members work in team in order to achieve the hourly target quickly. However, the main concern of the management is that the hourly targets are not met with in the specific time duration that impact the organizational performance and the customer remains unsatisfied. The main goal of the service industry is to make the customer happy by all means so this paper tries to explore which factors can be used by the industry to impact the overall job performance of the organization that will lead to either higher or lower productivity. Furthermore, almost every time the hourly target of packaging is not met by the employees that influences the productivity of the organization in the long run.

1.4 Research Questions:

This research paper has two questions that will be further answered in the Discussion chapter. The research questions are given below:

1. What are the reasons for poor employee performance in Access Industries?
2. What strategies should be adopted to increase employee performance.

1.5 Research Aim:

The main aim of the paper is to discover the factors that can impact the employees’ job performance of the Access Industries Ltd. And how can the performance have an impact on the productivity of the company. The paper investigates the job performance on the bases of three important variables that are team work, motivation and training & development. The paper will explore these factors through any possible way that deem necessary. The research will try to detect how can the job performance of the company increase with higher productivity and will suggest some recommendations to improve the performance of the employees as well as that of the organization.