MKTG1053 Service Quality - Final Assessment Piece

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QUESTION 5

  1. Describe the service concept of a video conferencing service such as Zoom or one of your own choice. (5 marks)
  2. Explain how video conferencing service companies deliver their service product to their customers. Use any video conferencing app as your example.  (5 marks)

Total 5 + 5 = 10 marks

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