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Certificate III In Business (Customer Engagement) (BSB30120)

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SIRXCEG002 Assist With Customer Difficulties

The performance outcomes, knowledge, and skill needed to address customer issues and employ appropriate methods are described in the course " SIRXCEG002 Assist with Customer Difficulties." This is applicable to anyone performing front-line customer service tasks in a variety of commercial settings. They work independently, with little oversight or direction from others, and in accordance with set organizational norms and processes.

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