Which Of The Following Would Not Be An Effective Communication Strategy For Responding To A Client’s Complaint?

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ASSESSMENT TASK 1 – Multiple Choice Questions

Question

3. Which of the following would not be an effective communication strategy for responding to a client’s complaint?

  1. listen and note down all the information they tell you about their complaint
  2. acknowledge their frustration and apologise for any errors or miscommunications
  3. provide options for resolving the conflict/issue they are complaining about
  4. avoid discussing the complaint in case the client wants to make a formal complaint

Solution

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