Assessment Task 2
Imagine a North American personal computer maker needs a new international call center. You are the PCN IHRM strategist on the MNE organizing team, and you are to help decide the country in which the call center will be located. Your MNE’s desired conditions include: (1) the center should impress callers, (2) center employee turnover will be nonexistent except for death, retirement, or promotion within the MNE, and (3) the host country will seek future MNE subsidiary expansion.
Write a report to the CEO. Describe how you would make the center an outstanding success by giving the reasons for deciding the country in which the call center will be located. Explain the design of the center’s processes of recruitment & selection, training & development, performance management, and compensation.
Do not forget to include employment relations issues in the strategy.